Frequently Asked Questions

The information provided in these FAQs is intended for general informational purposes only and does not replace professional medical advice, diagnosis, or treatment. Service availability, eligibility, coverage, and care recommendations may vary based on individual circumstances, clinical needs, payer requirements, and location. Patients should consult their healthcare provider or contact our team for information specific to their situation.

Who do I contact with questions?

Our team is available to provide information, answer questions, and help guide patients, families, caregivers, and referral sources through the process. Whether you are exploring services for yourself or a loved one, we are here to help you understand your options and next steps.

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How do I start home healthcare services?

Home healthcare services generally begin with a physician referral. Once a referral is received, our team works with the patient, family, physician, and insurance provider to determine eligibility, answer questions, and coordinate the start of care.

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Can home healthcare prevent hospital readmission?

Home healthcare often helps patients address concerns early, manage medications correctly, follow treatment plans, improve strength, and receive ongoing monitoring during recovery. These services can support safer transitions home and may help reduce the risk of avoidable hospital readmissions.

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Is home healthcare available in assisted living?

In many cases, home healthcare services may be provided within assisted living communities when eligibility requirements are met. Availability depends on the individual's needs, physician orders, and the regulations of the specific setting.

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Are clinicians licensed and trained?

Yes. Our services are provided by licensed healthcare professionals who meet applicable state and professional requirements. Our clinicians bring experience, training, and a commitment to delivering compassionate, patient-centered care.

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What makes Principle Choice Home Healthcare and hospice different?

Principle Choice Home Healthcare and Hospice is built on a philosophy that values relationships, communication, and individualized attention. Our care teams focus on understanding each patient's unique needs and priorities, creating a care experience centered on people rather than visit volume. We believe meaningful care starts with listening, communication, and trust.

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Is care coordinated with my doctor?

Yes. Communication and collaboration with the patient's physician are important parts of home healthcare. Clinicians provide updates, report changes in condition, and work closely with physicians to support continuity of care.

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Can I refuse services I don't want?

Yes. Patients have the right to participate in care decisions and make informed choices about their treatment. Our team encourages open communication so care plans can reflect individual preferences, goals, and priorities. It is important to stay connected with your care team when making decisions related to one's care.

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Is home healthcare available for older adults?

Yes. While home healthcare serves adults of many ages, it is commonly used by older adults who want to remain safely at home while receiving professional medical support. Services are tailored to each individual's unique needs, goals, and circumstances.

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Does home healthcare support chronic conditions?

Yes. Home healthcare can help individuals manage chronic conditions such as heart disease, diabetes, COPD, and other ongoing health concerns. Through education, monitoring, symptom management, and care coordination, patients can often maintain greater stability and independence at home. You may find more information here.

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What happens when goals are met?

When treatment goals have been achieved and skilled services are no longer needed, patients may be discharged from home healthcare with physician approval. Before discharge, the care team helps ensure patients and caregivers have the information and resources needed to continue managing care successfully.

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Can home healthcare services change over time?

Yes. Healthcare needs often change throughout recovery or illness management. Care plans are reviewed regularly, and services may be adjusted based on progress, physician recommendations, new diagnoses, or changes in condition.

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Is home healthcare covered by insurance?

Many insurance plans, including Medicare and Medicaid, may cover home healthcare services when eligibility requirements are met. Coverage varies based on the patient's plan, benefits, and medical needs. Our team can help answer questions related to insurance and coverage options. For an overview of insurers we work with, visit our insurance page.

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Can family members be involved in at-home care?

Absolutely. Family members and caregivers play an important role in the care process. Our team provides education, guidance, and support to help loved ones feel informed and confident in assisting with care between visits.

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Are therapy services available at home?

Yes. Physical, occupational, and speech therapy services may be provided in the home when ordered by a physician and clinically appropriate. Therapists work with patients to improve mobility, independence, communication, swallowing, strength, balance, and daily functioning. Find more information each service.

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Does home healthcare include medication management?

Skilled nurses can provide medication education, review medications with patients and caregivers, monitor for potential concerns, and communicate with physicians when questions arise. The goal is to help patients better understand their treatment plans and use medications safely and effectively.

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How often will clinicians visit?

Visit frequency is based on the patient's medical needs, physician orders, and individualized plan of care. Some patients may require multiple visits each week, while others may need less frequent support. Visit schedules may change as conditions improve or care needs evolve.

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How long does home healthcare last?

The length of home healthcare services varies based on each patient's condition, goals, physician orders, and progress. Some individuals may only require services for a few weeks, while others may benefit from care over a longer period. The care team regularly evaluates progress and adjusts services as appropriate.

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Can home healthcare help after surgery or hospitalization?

Yes. Home healthcare is commonly used after a hospital stay, surgery, illness, or rehabilitation discharge. Skilled clinicians can help monitor recovery, manage medications, assess healing, provide education, and identify concerns early to support a safe transition back home.

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Is home healthcare the same as home care?

No. Home healthcare is medically directed care provided by licensed healthcare professionals under physician orders. Home care generally refers to non-medical assistance such as companionship, meal preparation, housekeeping, or personal support. While both can help individuals remain at home, they serve different purposes.

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What services are included in home healthcare?

Depending on individual needs, home healthcare services may include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, home health aide services, and/or palliative care support. Services are based on physician orders and tailored to help each patient achieve the best possible outcomes. Learn about our services.

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How does home healthcare work?

Home healthcare typically begins with a physician referral and an assessment of the patient's needs. A personalized plan of care is developed, and licensed clinicians visit the home to provide services, monitor progress, educate patients and caregivers, and coordinate with physicians and other members of the healthcare team. Care plans are reviewed regularly and adjusted as needed.

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What is home healthcare?

Home healthcare is a healthcare service that brings skilled medical care directly to a patient's home. It is designed for individuals who have a medical need that requires professional support but can safely receive care in a home setting. Home healthcare can help patients recover after an illness, injury, surgery, or hospitalization while allowing them to remain in the comfort and familiarity of home.

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Who qualifies for home healthcare?

Individuals may qualify for home healthcare if they have a medical condition that requires skilled services and leaving the home is difficult or medically inadvisable. Eligibility is determined by a physician and may vary based on the individual's diagnosis, functional limitations, medical needs, and insurance guidelines. Our team can help answer questions about the qualification process.

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Are medications included in hospice care?

Medications related to the hospice diagnosis and plan of care are often coordinated as part of hospice services. The hospice team works with physicians and families to help ensure medications support comfort and symptom management.

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Is spiritual care required as part of hospice?

No. Spiritual support is available upon request and is guided by the patient's and family's personal beliefs, preferences, and values.

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Does hospice support families?

Yes. Hospice provides education, emotional support, practical guidance, and ongoing communication for family members and caregivers. The goal is to help loved ones feel informed, supported, and prepared throughout the hospice journey.

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Does hospice manage pain?

Yes. Pain and symptom management are central components of hospice care. The hospice team works closely with patients, families, and physicians to help manage discomfort and support the highest possible quality of life.

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What services does hospice include?

Hospice care may include skilled nursing, hospice aide services, medical social work, chaplain support, volunteer services, bereavement support, medications related to the hospice diagnosis, and medical equipment when appropriate. Services are tailored to the patient's needs and goals.

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Is hospice care available 24/7?

Yes. Hospice patients and families have access to support when questions or urgent concerns arise. Knowing help is available can provide reassurance and peace of mind during difficult moments. Our team will provide you with the appropriate 24/7 contact.

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Can hospice care be provided at home?

Yes. Hospice care is frequently provided in the patient's home, allowing individuals to remain in a familiar setting surrounded by family, caregivers, and loved ones. Services may also be available in other approved care settings depending on individual circumstances.

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Does hospice mean stopping all care?

No. Hospice care is active care focused on comfort and quality of life. Patients continue receiving medical attention, symptom management, medications, equipment, and support services designed to help them remain comfortable and supported.

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When should hospice care begin?

Hospice care may be appropriate when a physician believes a patient's life expectancy is six months or less if the illness follows its expected course. Early hospice involvement often provides families with more time, support, and resources to navigate changing care needs.

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What is hospice care?

Hospice care is specialized care focused on comfort, dignity, and quality of life for individuals facing a life-limiting illness. Rather than focusing on curing the illness, hospice care centers on symptom management, emotional support, and helping patients spend meaningful time with loved ones.

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Does palliative care replace my doctor?

No. Palliative care works in partnership with the patient's physician and existing healthcare team. Communication and coordination help ensure care remains aligned with the patient's goals, treatment plan, and medical needs.

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Is spiritual support required?

No. Spiritual support is available but never required. Care is individualized and respects each person's beliefs, values, preferences, and cultural background.

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Does palliative care support families?

Yes. Palliative care is designed to support both patients and their caregivers. Families receive education, care coordination assistance, and resources that help them better understand the illness and feel more prepared to support their loved one.

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Is emotional support included in palliative care?

Yes. Emotional well-being is an important part of palliative care. Patients and families often face stress, uncertainty, and difficult decisions, and palliative care teams provide guidance, education, and compassionate support throughout the care journey.

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What symptoms does palliative care address?

Palliative care helps address symptoms associated with serious illness, including pain, shortness of breath, fatigue, weakness, sleep concerns, nausea, anxiety, and emotional distress. The goal is to improve comfort and help patients maintain the best possible quality of life. Click here to learn more.

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Can palliative care be provided at home?

Yes. Palliative care can often be provided in the comfort of the patient's home. Receiving care at home allows individuals to access symptom management, education, and support while remaining in a familiar environment surrounded by loved ones and caregivers.

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Does palliative care mean stopping treatment?

No. Palliative care does not require patients to stop treatment. Instead, it works alongside existing medical care to help manage symptoms, improve comfort, and support overall well-being while patients continue to pursue treatments recommended by their physicians. To learn more about what Palliative care provides, click here.

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Who should consider palliative care?

Individuals living with a serious, chronic, progressive, or life-limiting illness may benefit from palliative care. Patients experiencing ongoing symptoms, frequent hospitalizations, treatment side effects, or challenges managing their condition often find additional support through palliative care services.

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How is palliative care different from hospice?

Palliative care can begin at any stage of a serious illness and may be provided alongside active treatment. Hospice care is typically for individuals nearing the end of life who are no longer seeking curative treatment. Both focus on comfort, symptom management, and quality of life, but they serve patients at different points in their healthcare journey.

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What is palliative care?

Palliative care is specialized medical care focused on improving quality of life for individuals living with a serious illness. It helps manage symptoms such as pain, fatigue, shortness of breath, nausea, and emotional stress while supporting the patient and family as they navigate complex healthcare decisions. Palliative care can be provided alongside curative or life-prolonging treatments.

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Can palliative care be provided at home?

Yes. Palliative care may be provided in the home setting based on patient need and physician orders. Contact our team to learn more.

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How can I learn more about your company?

Our team is available to answer questions, discuss available services, and help determine which care options may be appropriate for you or a loved one. We are committed to providing helpful information and guidance so individuals can make informed healthcare decisions.

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Is care relationship-based?

Yes. Strong relationships are at the heart of everything we do. We believe trust, communication, compassion, and consistency help create a more positive healthcare experience for patients, caregivers, and families.

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Do you rush visits?

No. Unlike some agencies, our care is not point-based, meaning our team can spend as much time as necessary and possible with each patient. We believe meaningful care requires time for conversation, education, questions, and relationship-building. Our goal is to create an experience where patients and families feel heard, respected, and supported.

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Is care personalized?

Yes. Every patient has unique health concerns, priorities, and goals. Our care plans are individualized to reflect those needs and are reviewed regularly as circumstances change.

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How do you support families?

Families and caregivers are essential partners in care. We provide education, resources, communication, and guidance that help loved ones feel informed, supported, and empowered throughout the care journey.

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Do you coordinate with physicians?

Yes. Communication and collaboration with physicians are important parts of our care model. We work closely with referring providers and healthcare teams to help ensure continuity, alignment, and coordinated support.

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Are your clinicians licensed?

Yes. Clinical services are provided by licensed healthcare professionals who meet applicable regulatory and professional requirements. Our teams are committed to delivering high-quality care with compassion, professionalism, and respect.

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Do your clinicians have quotas? How does that benefit patients?

Our care philosophy prioritizes patient needs and meaningful interactions. We focus on delivering thoughtful, individualized care that allows clinicians to spend time listening, educating, and building trusting relationships with patients and families. When clinicians have the opportunity to focus on the individual rather than the volume of visits, patients often experience more personalized communication, stronger relationships, and greater confidence in their plan of care. This supports a care experience built on understanding and trust.

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How is your care team structured?

Our interdisciplinary teams include professionals from multiple healthcare disciplines who collaborate to support the whole person. By working together, team members help address medical, emotional, social, and caregiver needs while promoting continuity of care.

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Do your clinicians have quotas?

Our care model allows clinicians to focus on patient needs rather than visit volume, supporting meaningful time and communication. Our clinicians do not operate on a point system when it comes to visiting patients.

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Who is Principle Choice Home Healthcare and Hospice?

Principle Choice Home Healthcare and Hospice provides home healthcare, palliative care, and hospice services designed to support patients wherever they call home. Our approach is built around compassionate care, meaningful relationships, communication, and individualized support for patients and families.

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What makes your care approach different?

Our approach is centered on people, not processes. We believe patients deserve time, attention, communication, and care that reflects their individual needs, goals, preferences, and healthcare journey. Every care plan is developed with the patient at the center of decision-making.

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